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International Share DealingRBTT SHAREHOLDERS PLEASE NOTE: Unless you have deposited your RBC share certificate in an International Brokerage Account, the shares cannot be sold! In March 2008, the shareholders of RBTT voted in favour of the proposed amalgamation of the RBTT Financial Group with a Caribbean subsidiary of Royal Bank of Canada (RBC). Subject to regulatory approvals, the transaction is expected to close in June 2008 when RBTT shareholders will receive part of the consideration in cash and part in RBC common shares in the form of a paper stock certificate. Since RBC common shares are currently listed on the Toronto Stock Exchange (TSX), New York Stock Exchange (NYSE) and Swiss Stock Exchange (SWX) only, RBTT shareholders who wish to sell their RBC shares must do so through a stockbroker who can facilitate international trades on their behalf. West Indies Stockbrokers Limited (a wholly-owned subsidiary of RBTT) has the ability to execute trades on the NYSE, TSX or SWX directly. So if you, or your business, are looking for a simple, convenient and affordable way to deposit or sell your RBC shares, then the WISE International Brokerage Account may be exactly what you need. The WISE International Trading Desk offers clients superior multi-currency execution capabilities in over 65 exchanges worldwide at a competitive cost. Other tangible benefits you can expect from this service include clear and accurate statement reporting, easy access to your money and online account information. By depositing your paper certificate, you can now hold shares as an electronic record, receiving a statement periodically and viewing your portfolio online, so you don't have to worry about losing your share certificate. You can also elect to have dividends held in the account and swept into a US$ money market fund or remitted periodically by check or electronic transfer. Once your certificate has been deposited, you can simply make a phone call, send an email or fax to your WISE Investment Advisor and he/she will quickly sell your stock. Please note that unless you have deposited your share certificate in an international brokerage account, it cannot be sold. SETTING UP THE SERVICE
TRADING
USING YOUR ACCOUNT
Why should I open a WISE International Brokerage Account?If you want to sell you RBC shares, you must first deposit your paper stock certificates in an international brokerage account. The WISE International Brokerage Account offers superior foreign execution capabilities at a competitive cost and easy access to your money. We provide an extremely secure service through comprehensive security methods that safeguard confidential data and account information at all times to give you peace of mind. By depositing your RBC share certificates for safekeeping, you also eliminate the chance of loss or theft.
Who can open an account?Anyone who is NOT a U.S. citizen or resident can set up an individual account. There are no charges for setting up an account and no minimum balance required.
How do I set up an account?Call us on 625-WISE (9473) between 8am and 4pm, Monday-Friday, and one of our advisors would be happy to guide you through the account opening process. Alternatively, simply print off and fill in the Investor Application Form, the New Account Form and the Agency Agreement Form. Each account holder must also complete a W-8BEN Foreign Tax Form and provide two forms of Government ID and one proof of address i.e. a utility bill.
Can I view my account online?Yes. Simply print off and complete both sides of the NetExchange Client Form, then return the application to any of our branches for processing. You will receive your user ID, password and login instructions via email. You can access your account online at any time, 24 hours a day, 7 days a week, all year round.
How do I deposit or sell my RBC shares?Simply sign anywhere on the back of the original share certificate and send it, together with your account opening documents (see above), to any of our branches. For extra peace of mind you may wish to deliver your certificates and forms by hand or registered post. Once all the documentation is in order, the shares will be deposited into your account within 5-7 business days of receipt. Once your certificate has been deposited, you can simply make a phone call, send an email or fax to your WISE Investment Advisor and he/she will quickly sell your stock.
Can I deposit RBC shares registered in my name into a joint account?Yes. But since this is considered a third party transaction, the shareholder must sign a letter of instruction clearly stating their name, the name of the security, the stock certificate numbers, the quantity of shares and the account number into which he/she would like the shares to be deposited. Call us on 625-WISE (9473) if you would like to receive a standard letter of instruction for depositing shares into a joint account.
Can I sell my RBC shares on the Toronto Stock Exchange (TSX)?Yes. RBC common shares can be sold on the Toronto Stock Exchange (TSX), New York Stock Exchange (NYSE) and Swiss Stock Exchange (SWX). Different transaction costs will apply.
How do I sell shares?If you hold the shares with us you can place your sell order by phone, fax or email. WISE does not offer online trading access at this time.
How do I buy shares?To buy shares you need to have already opened a WISE International Brokerage Account. As long as you have sufficient funds in your account, and you know what you want to buy, you can trade immediately.
How long does it take to buy or sell shares?If the markets are open and you chose to buy or sell at the market price, your order will be executed within seconds.
What are the charges for trading?For U.S. stocks, there is a flat US$22 charge per trade plus a commission fee of 1.5% on transaction amounts up to US$8,000, 1.25% on amounts between US$8,001 and US$16,000 and 1% on amounts over US$16,000 up to a maximum commission of US$522. Clients will also be charged a US$4.35 confirmation fee per transaction. For all other transaction charges, please call one of our advisors on 625-WISE (9473).
What is a limit order?A 'limit' order sets either a maximum or minimum price for an order at which you are prepared to buy or sell shares. These can either be just for that trading day or any number of days afterwards.
What is a stop-loss order?A stop-loss is where you specify a price at which, in a falling market, you give automatic sale instructions. This is the minimum price at which you are willing to hold a stock and is a safeguard to minimise loss.
How do I receive confirmation of a trade?If you have online access to your brokerage account, you can view your order/trade status on the screen in real time. Alternatively, you can call your advisor on 625-WISE (9473) for an update. In addition, a confirmation statement will be mailed to your address on the next business day following the trade date. Monthly statements will also be mailed out to you at the end of every month.
What securities can I trade in?You can use your International Brokerage Account to trade in a broad spectrum of securities including US and non-US listed equities, OTC securities, options, exchange traded funds, mutual funds and fixed income products. Please call us on 625-WISE (9473) if you would like to check that a security is available for trading.
How will my dividends be paid?Any dividends earned on your shares will be paid to your brokerage account. You can elect to have your dividends held in the account and swept into a US$ money market fund or they can be remitted periodically by check or electronic transfer.
Can I automatically reinvest cash dividends paid in the purchase of additional shares?No. As a foreign (non-U.S.) security, RBC shares are not eligible for automatic dividend reinvestment at this time.
Will I have to pay withholding tax on my RBC dividends?Yes. Residents of Trinidad & Tobago are liable to 15% withholding tax on all RBC dividends paid which is deducted at source.
Where can I find RBC’s current share price?Clients with access to NetExchange Client can find RBC’s share price (20 minute delay) by typing “RY” in the Quick Quote box.
How can I replace my lost share certificate?If your share certificate is lost, stolen, destroyed or never received, you will need to complete the necessary documentation for a replacement certificate and pay an indemnity bond premium equal to 3% of the market value of your lost shares. Please contact RBC’s transfer agent (Computershare Trust Company of Canada) as soon as possible. Computershare Trust Company of Canada
How do I put money into my account?You can credit your account by sending us a cheque, cash or draft denominated in TT or US dollars. A Source of Funds Declaration Form must be signed where cash received exceeds TT$10,000 and\or cheques received exceed TT$60,000 or foreign currency equivalent. Alternatively, you can ask your bank to transfer money directly into your brokerage account. There is a TT$65 local bank charge and a US$22 intermediary bank charge attached to each wire transfer.
How do I get money out of my account?Cleared funds from the balance in your brokerage account can be transferred overnight to your designated US$ account with a signed letter/fax of authority for a US$20 wiring fee. If you do not have a US$ account, please ask your advisor to open a Roytrin US$ Money Market Fund account on your behalf. Alternatively, you can request payment by US$ cheque will be delivered by mail directly to your address.
How do I close an account?You can close your account at any time by calling us on 625-WISE (9473). We would love to keep you as a customer so please let us know why you are leaving so we can see if we can solve any problems you have with our service.
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