In addition to taking your orders, executing your trades and providing custody services, we also provide recommendations to our brokerage clients about whether to buy, sell or hold securities. Our experienced brokers are committed to providing the kind of information, analysis and advice that will assist our clients in making informed and comfortable decisions.
Our brokerage has always allocated high priority to efficient and fair customer order execution and confirmation. With more experience in the local stock market than any other broker, we offer efficient transaction execution, supported by swift and professional administration and settlement.
Investing internationally can help reduce fluctuations in a portfolio’s value because of the differences in economic and market cycles between countries around the globe. Foreign investments also allow access to high-potential sectors not well represented in the local stock market, such as technology and industrials.
Local investors are able to buy and sell listed foreign stocks in the same way they trade on the TTSE. Our international equities team can buy and sell overseas listed equities on most major exchanges, on your behalf, on an execution only basis. Your international trading account also offers an automatic money market sweep feature and online access through a secured Internet service.
Through our correspondent relationship with Pershing LLC, the world's leader in brokerage services and a Bank of New York company, we offer superior safekeeping and execution services. Our clients enjoy the best of both worlds: our personalized service and high level of attention to the needs of our customers together with the safety, back-office efficiency and excellent execution capabilities provided by Pershing.
SETTING UP THE SERVICE
TRADING
USING YOUR ACCOUNT
Why should I open a WISE International Brokerage
Account?
If you want to sell you RBC shares, you must first deposit your
paper stock certificates in an international brokerage account.
The WISE International Brokerage Account offers superior foreign
execution capabilities at a competitive cost and easy access to
your money. We provide an extremely secure service through comprehensive
security methods that safeguard confidential data and account information
at all times to give you peace of mind. By depositing your RBC
share certificates for safekeeping, you also eliminate the chance
of loss or theft.
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Who can open an account?
Anyone who is NOT a U.S. citizen or resident can set up an individual
account. There are no charges for setting up an account and no
minimum balance required.
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How do I set up an account?
Call us on 628-WISE (9473) between 8am and 4pm, Monday-Friday,
and one of our advisors would be happy to guide you through the
account opening process. Alternatively, simply print off and fill
in the Investor Application
Form, the New Account Form and
the Agency Agreement Form.
Each account holder must also complete a W-8BEN
Foreign Tax Form and provide two forms of Government ID and
one proof of address i.e. a utility bill.
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Can I view my account online?
Yes. Simply print off and complete both sides of the NetExchange
Client Form, then return the application to any of our branches
for processing. You will receive your user ID, password and login
instructions via email. You can access your account online at
any time, 24 hours a day, 7 days a week, all year round.
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How do I deposit or sell my RBC shares?
Simply sign anywhere on the back of the original share certificate
and send it, together with your account opening documents (see
above), to any of our branches. For extra peace of mind you may
wish to deliver your certificates and forms by hand or registered
post. Once all the documentation is in order, the shares will be
deposited into your account within 5-7 business days of receipt.
Once your certificate has been deposited, you can simply make a
phone call, send an email or fax to your WISE Investment Advisor
and he/she will quickly sell your stock.
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Can I deposit RBC shares registered in my name
into a joint account?
Yes. But since this is considered a third party transaction, the
shareholder must sign a letter of instruction clearly stating their
name, the name of the security, the stock certificate numbers,
the quantity of shares and the account number into which he/she
would like the shares to be deposited. Call us on 628-WISE (9473)
if you would like to receive a standard letter of instruction for
depositing shares into a joint account.
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Can I sell my RBC shares on the Toronto Stock
Exchange (TSX)?
Yes. RBC common shares can be sold on the Toronto Stock Exchange
(TSX), New York Stock Exchange (NYSE) and Swiss Stock Exchange
(SWX). Different transaction costs will apply.
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How do I sell shares?
If you hold the shares with us you can place your sell order by
phone, fax or email. WISE does not offer online trading access
at this time.
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How do I buy shares?
To buy shares you need to have already opened a WISE International
Brokerage Account. As long as you have sufficient funds in your
account, and you know what you want to buy, you can trade immediately.
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How long does it take to buy or sell shares?
If the markets are open and you chose to buy or sell at the market
price, your order will be executed within seconds.
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What are the charges for trading?
For U.S. stocks, there is a flat US$22 charge per trade plus a
commission fee of 1.5% on transaction amounts up to US$8,000, 1.25%
on amounts between US$8,001 and US$16,000 and 1% on amounts over
US$16,000. Clients will also be charged a US$4.35 confirmation
fee per transaction. For all other transaction charges, please
call one of our advisors on 628-WISE (9473).
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What is a limit order?
A 'limit' order sets either a maximum or minimum price for an
order at which you are prepared to buy or sell shares. These can
either be just for that trading day or any number of days afterwards.
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What is a stop-loss order?
A stop-loss is where you specify a price at which, in a falling
market, you give automatic sale instructions. This is the minimum
price at which you are willing to hold a stock and is a safeguard
to minimise loss.
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How do I receive confirmation of a trade?
If you have online access to your brokerage account, you can view
your order/trade status on the screen in real time. Alternatively,
you can call your advisor on 628-WISE (9473) for an update. In
addition, a confirmation statement will be mailed to your address
on the next business day following the trade date. Monthly statements
will also be mailed out to you at the end of every month.
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What securities can I trade in?
You can use your International Brokerage Account to trade in a
broad spectrum of securities including US and non-US listed equities,
OTC securities, options, exchange traded funds, mutual funds and
fixed income products. Please call us on 628-WISE (9473) if you
would like to check that a security is available for trading.
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How will my dividends be paid?
Any dividends earned on your shares will be paid to your brokerage
account. You can elect to have your dividends held in the account
and swept into a US$ money market fund or they can be remitted
periodically by check or electronic transfer.
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Can I automatically reinvest cash dividends
paid in the purchase of additional shares?
No. As a foreign (non-U.S.) security, RBC shares are not eligible
for automatic dividend reinvestment at this time.
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Will I have to pay withholding tax on my RBC
dividends?
Yes. Residents of Trinidad & Tobago are liable to 15% withholding
tax on all RBC dividends paid which is deducted at source.
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Where can I find RBC’s current share price?
Clients with access to NetExchange Client can find RBC’s
share price (20 minute delay) by typing “RY” in the
Quick Quote box.
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How can I replace my lost share certificate?
If your share certificate is lost, stolen, destroyed or never
received, you will need to complete the necessary documentation
for a replacement certificate and pay an indemnity bond premium
equal to 3% of the market value of your lost shares. Please contact
RBC’s transfer agent (Computershare Trust Company of Canada)
as soon as possible.
Computershare Trust Company of Canada
1500 University Street, Suite #700
Montreal, Quebec H3A 3S8
Phone: 514-982-7888 or 1-866-586-7635
Email: service@computershare.com
Website: www.computershare.com
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How do I put money into my account?
You can credit your account by sending us a cheque, cash or draft
denominated in TT or US dollars. A Source of Funds Declaration
Form must be signed where cash received exceeds TT$10,000 and\or
cheques received exceed TT$60,000 or foreign currency equivalent.
Alternatively, you can ask your bank to transfer money directly
into your brokerage account. There is a TT$65 local bank charge
and a US$22 intermediary bank charge attached to each wire transfer.
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How do I get money out of my account?
Cleared funds from the balance in your brokerage account can be
transferred overnight to your designated US$ account with a signed
letter/fax of authority for a US$20 wiring fee. If you do not have
a US$ account, please ask your advisor to open a Roytrin US$ Money
Market Fund account on your behalf. Alternatively, you can request
payment by US$ cheque will be delivered by mail directly to your
address.
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How do I close an account?
You can close your account at any time by calling us on 628-WISE
(9473). We would love to keep you as a customer so please let us
know why you are leaving so we can see if we can solve any problems
you have with our service.
Bonds and other fixed income investments are an essential element in a diversified portfolio, offering regular income and stability of principal. Our objective is to provide our customers with competitive pricing, high yields and a liquid marketplace where they can buy and sell a variety of fixed income securities.
Our brokers can locate specific issues or search the local and foreign markets for fixed income products that meet your needs. As an active dealer in domestic government fixed income, our retail and institutional clients can participate in secure, short-term investments offering a government-backed guaranteed return.
By pooling money from many investors, domestic funds give small investors access to a well-diversified portfolio of stocks and/or bonds issued by reputable entities throughout the Caribbean. Domestic mutual funds provide attractive investment opportunities and are a good source of diversification because of their low correlation with the other asset classes.
WISE is a registered agent for Roytrin, the Trinidad & Tobago Unit Trust Corporation and Guardian Asset Management. WISE does not sponsor its own mutual fund products.
